Issued by: Irish Concert Travel Limited, Milltown, Drumcliffe, Co. Sligo, Ireland
(“Irish Concert Travel”, “we”, “us”, “our”).
These Terms & Conditions apply to all bookings made with Irish Concert Travel for transport services to and from concerts, festivals and events, whether operated by Irish Concert Travel or by a third-party operator engaged by us.
By making a booking, you confirm that you have read, understood and agreed to these Terms & Conditions.
Irish Concert Travel sells transport only.
We do not sell event admission tickets unless explicitly stated in writing. Customers are responsible for their own event admission tickets, entry requirements, age restrictions and venue rules.
We are not responsible for the event organiser, promoter, venue, artist, lineup, running order, curfew, cancellation, postponement or rescheduling of the event.
3.1 Payment
Full payment is required at the time of booking.
Website payments are processed through Stripe. We may also accept EFT bank transfer by prior arrangement.
We do not accept responsibility for cash allegedly sent through the post.
3.2 Booking confirmation
A booking is only confirmed when:
3.3 Pricing
All prices are subject to availability. Prices may change at any time before a booking is confirmed.
You are responsible for ensuring the email address and phone number provided at booking are correct and monitored.
We are not responsible for missed communications due to incorrect contact details, full inboxes, spam filtering, or unmonitored email accounts.
We may need to make reasonable changes to services due to operational requirements, safety, vehicle availability, weather, road closures, Garda directions, venue restrictions, or other circumstances outside our control.
This may include changes to:
Where possible, we will notify passengers in advance.
6.1 Arrive early
You must arrive at the pick-up point at least 15 minutes before the scheduled departure time.
6.2 Missed departure (no-show)
If you are not present and ready to board at the scheduled departure time, the coach may depart without you.
In such circumstances your booking will be treated as a no-show and no refund will be provided.
6.3 Journey times and delays
Journey times are estimates only. Delays may occur due to traffic, roadworks, accidents, weather, Garda checkpoints, venue restrictions, or other factors outside our control.
We are not liable for losses resulting from delays, including missed entry times, missed performances, or onward travel arrangements.
Unless explicitly stated otherwise, seats are not guaranteed and may be allocated at our discretion for safety, operational, or group management reasons.
8.1 Under 16s
Passengers aged 15 or under must be accompanied by a responsible adult.
8.2 16 and 17 year olds
Passengers aged 16 or 17 may travel without an adult at our discretion.
However, where a service is operated by a third-party operator, Irish Concert Travel and/or the operator does not accept responsibility for supervision of minors.
Parents/guardians remain responsible for ensuring minors are fit to travel, behave appropriately, and comply with all rules.
8.3 Seats
All passengers aged 24 months and over require their own seat.
8.4 Free Travel Scheme
We do not participate in the Free Travel Scheme and do not accept Free Travel Passes.
9.1 Bookings are for a specific service
All bookings are made for a specific service, date, route and departure time. Bookings cannot be moved to a different service or date except at our discretion.
9.2 Name changes permitted (transfer to another person)
We allow a booking to be transferred to another passenger (name change), subject to:
9.3 Administration fee
Unless otherwise stated at the time of booking, name changes may incur an administration fee per seat. The applicable fee will be confirmed when you request the change.
9.4 Cut-off time
Name changes must be requested by email no later than 72 hours before scheduled departure.
9.5 No changes after cut-off
No changes can be made within 72 hours of departure (including name changes), except where Irish Concert Travel agrees otherwise.
9.6 No resale as a business
Bookings may not be resold as part of a commercial activity without our written permission.
10.1 General rule – no refunds
All bookings are non-refundable, except where:
This includes (without limitation) situations where you can no longer attend due to:
10.2 Customer cancellation
If you choose to cancel your booking, you are not entitled to a refund.
You may request a name change in accordance with Section 9.
10.3 Cancellation by Irish Concert Travel
If we cancel a service in advance, we aim to do this no later than 72 hours before scheduled departure time and we will provide a full refund of the transport fare paid.
Refunds will be made to the original payment method.
10.4 Event cancellation by the organiser / promoter / artist
Irish Concert Travel sells transport only and is not responsible for the organisation of events. However, where an event is cancelled (not rescheduled) and the service has not yet departed from the origin pick-up point, we will offer a partial refund as follows:
Refunds will only be issued where the event is cancelled and not rescheduled.
If the event is rescheduled, bookings will normally be transferred to the new date. Refunds will not be provided where a rescheduled date is offered.
10.5 Refusal/removal = no refund
If you are refused boarding or removed from a service due to breach of these Terms, you are not entitled to any refund.
10.6 Chargebacks and payment disputes
If you initiate a chargeback or payment dispute without first contacting us to attempt resolution, we reserve the right to:
We may operate services using our own vehicles and drivers or by subcontracting licensed operators.
Where a service is operated by a third-party operator:
Irish Concert Travel is not responsible for failures caused solely by third-party operators outside our reasonable control.
Irish Concert Travel operates a strict no alcohol and no drugs policy.
This includes:
We may refuse boarding or remove any passenger where we reasonably believe they are:
No refund will be provided in these circumstances.
You must behave in a manner that is safe and respectful to other passengers, the driver, and any Irish Concert Travel representative.
Prohibited behaviour includes (without limitation):
We may refuse boarding or remove a passenger at any time if we reasonably believe their behaviour presents a risk to safety, comfort, or the operation of the service.
Where a passenger is removed, they are responsible for their own onward travel.
Passengers may be held liable for damage, cleaning costs, or losses caused by their actions.
14.1 Responsibility
Passengers are responsible for their own luggage. We are not liable for loss, theft or damage to luggage or personal items.
14.2 Restrictions
Vehicles are subject to statutory safety restrictions. The driver has final discretion on what can be carried.
Large or bulky items may not be accepted. Where possible, notify us in advance.
14.3 Storage and inspection
We may require luggage to be stored in underfloor compartments.
We may request to visually inspect luggage where reasonably required for safety and policy enforcement.
14.4 Lost property
If we locate lost property, we will take reasonable care of it. Uncollected property may be disposed of after 14 days.
Perishable or unsafe items may be disposed of sooner.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so (including liability for death or personal injury caused by negligence).
Subject to the above:
If you wish to make a complaint, you should contact us as soon as possible.
Any complaint relating to a service should be made within:
Personal data is collected for booking administration and service delivery.
We process personal data in accordance with our Privacy Statement.
Your personal data will not be used for marketing without your consent.
All content on irishconcerttravel.ie (including text, logos and images) is owned by Irish Concert Travel Limited or used under licence and may not be reproduced without written permission.
We are not responsible for the availability or content of third-party websites linked from our website.
These Terms are governed by Irish law and disputes are subject to the exclusive jurisdiction of the Irish courts.
If any part of these Terms is found to be unlawful or unenforceable, the remaining parts remain in full force and effect.
